OneConnect - FAQ

Modified on Fri, 18 Apr at 11:33 AM

TABLE OF CONTENTS

OneConnect Introduction Video
General Information
What are the system requirements (OS and Browsers)?
Security and Compliance

OneConnect Introduction Video

General Information

Go to https://oneconnect.setera.com

and log in with your OneCloud credentials or via the Microsoft 365 SSO authentication method.*

*Microsoft 365 authentication will need to be enabled from the OneCloud portal for users.

During the first login with Microsoft SSO, you will need to link your Microsoft account to your OneCloud credentials.

Do you prefer to install the app?

Go to Settings --> Desktop app --> Download for your OS

How to set my headset as an audio device for calls?

Go to Settings --> Audio --> Select the audio device you want as Speaker, Microphone and Ringing

NOTE - FIREFOX AUDIO CONFIGURATION

There is a limitation in the configuration of the speaker and device ringing, as Firefox's audio is managed by the operating system (Windows, MacOS, Unix) and not by the browser itself (such as Google Chrome). Due to this limitation, OneConnect is unable to configure these two settings via the browser and they must be configured by the operating system itself.

What are the system requirements (OS and Browsers)?

See the minimum requirements in the table below:

	Minimum Version	Supported
PC	Windows 7 **	✅
Mac	OS X 10.11 El Capitan	✅

Google Chrome	90.0.4430	✅
Firefox	Firefox 74	✅
Chromium-based (es. Brave)		✅
Microsoft Edge (Legacy)	-	❌
Internet Explorer	-	❌
Safari	-	❌

** Microsoft support for Windows 7 ends on 15 January 2023.

All other platforms are not certified so you may experience problems with use.

Security and Compliance

Is a specific Firewall configuration required for security?

No, in theory it is not necessary to adapt your configuration. OneConnect uses standard protocols that are not dangerous.

If I have very restrictive Firewall rules, which ports should be open?

OneConnect is a web application and will need to connect to the backend. If your organisation has a strict firewall configuration, your IT department will have to open some ports.

Below are the specifications:

OUTGOING TRAFFIC
Dest. IP(s)	Dest. Port(s)	Transport	Protocol	Rule	Comment
188.118.43.65 188.118.43.66 188.118.43.129 188.118.43.130	80/443	TCP	HTTP(S)	ALLOW	Service management
188.118.43.65 188.118.43.129	10000 - 65535	UDP	RTP / SRTP	ALLOW	Media/Speech

Cookies

Cookies are small text files that may be stored on your computer or other devices when you use the OneConnect application. In the context of OneConnect, we only use analytical cookies to ensure that the application works properly. Analytical cookies allow us to track visits and traffic so that we can measure and improve the performance of our website. They help us to know which pages are the most and least popular and how visitors navigate through the website.